Golden Designs Responsibilities
1) Building and packing your sauna in a crate
2) Arranging for shipping to your home
Trucking Company Responsibilities
1) Making an appointment to deliver your sauna
2) Delivering your sauna to the end of your driveway or curbside
a. The trucking company is NOT going to back their truck into your driveway
b. Most times the trucking company will deliver with an 18 wheel truck
i. Will this size truck fit on your road or neighborhood?
Customer Responsibilities
1) Returning phone calls to the trucking company in a timely manner, to arrange delivery
a. Crates will vary from 6 feet long to 14 feet long
b. The crate’s weight will vary from 800 pounds to 1600 pounds, depending on the size of the sauna
2) When using a fork lift to pick up the crates, they must be picked up from the end of the crate and fork lift extensions are required.
ii. Renting a tilt tow truck to pick up the sauna from the local terminal and have it delivered to your home
iii. Have a crew of helpers able to either take the sauna off the truck or unload the crate while on the truck until the crate can be lifted off the truck
3) If the crate arrives damaged, you can accept the shipment, however, please take pictures of the damage, and note the damage on the shipper’s Bill of Lading (BOL). Immediately, contact your dealer , so we can contact the shipper.
a. Mark the Bill of Lading (BOL) with “(Crate arrived open/damaged- Possible Hidden Damage.”