EmotionWood Thermo-Ash, Hexagon, Wall Panel

Standard Shipping:

• Actual shipping charges apply.
• Enhanced packaging to prevent damage during transit.
• If damaged upon arrival, refuse receipt or sign “Subject to concealed damage”.

Ground Shipping Rates:

• Residential steam generators with controls: $45 - $129
• Commercial steam boilers with controls: $290 - $495

LTL Freight Considerations:

Shipping rates vary by location.

Hard-to-reach areas may have higher shipping costs.

Average LTL freight charges include a pallet and enhanced packaging.

We promise to do our best to get your order to you as soon as possible.  We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly demand on shipping, factory/warehouse and dock workers and so on). 

Order delays have proven to be unavoidable and outside of Villa Furnish's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.

Contact@VillaFurnish.com for any questions.

Returns accepted for new and uninstalled items within 30 days of purchase.

Contact Customer Service at Contact@VillaFurnish.com to start the return process and obtain a Return Authorization (RA) number.

For returns due to damage, include pictures and note if damage was noted at delivery.

Sauna Super may cover return shipping for damaged items or errors.

For customer-initiated returns, no set restocking fee, but new boxing fees apply (~$20-$50).

Ship returns insured using the same method (Ground or LTL).

Refund issued after inspection, less any boxing fees.

Change of Ship to Address

If the customer changes the ship to address prior to their order leaving the factory, we will change the address free of charge. However, if the customer changes the ship to address after their order leaves the factory there will be a $250 charge for this service.

Storage Charges

After your order has shipped and arrived at the local delivery terminal, if the customer does not respond quickly to calls to arrange a delivery appointment, needs to determine how to unload the crate, needs to provide an alternate phone number or any other reason which creates a delay to the delivery of the sauna and the trucking company starts to charge storage fees, these storage fees will be added.

Dedicated technical support team available.

Best contact method: Email (include pictures when possible).